Cool Meet Privacy Policy: Protecting Your Personal Information

Introduction and General Provisions

Welcome to Cool Meet. Your privacy is critically important to us. This Privacy Policy document outlines the types of personal information that is received and collected by Cool Meet and how it is used. It applies to all users of our website, mobile applications, and services (collectively, the "Platform").

By accessing or using Cool Meet, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Platform. We may update this policy from time to time, and we will notify you of any material changes by posting the new Privacy Policy on this page.

What Data We Collect

We collect information that you provide directly to us, as well as data generated through your interaction with the Platform. This includes:

• Account Information: When you create an account, we collect your name, email address, date of birth, gender preferences, and a profile picture.
• Profile and Preference Data: Information you add to your profile, such as bio, interests, location (city/country), and communication preferences.
• Communication Content: Text messages, video call metadata (duration, participants), and any content you share within chats or public forums.
• Technical and Usage Data: IP address, device type, operating system, browser type, pages visited, time spent, clickstream data, and other diagnostic information.
• Payment Information: If you purchase premium features, our payment processors collect billing details. We do not store full credit card numbers on our servers.

How We Use Your Data

We use the collected data to provide, maintain, and improve the Cool Meet experience, ensuring a safe and personalized environment for all users. Specific purposes include:

• To operate, maintain, and enhance the Platform's core functionalities, such as matching, video chat, and messaging.
• To personalize your experience by showing relevant profiles, content, and recommendations.
• To communicate with you about service updates, security alerts, support messages, and promotional offers (where permitted).
• To ensure platform safety by detecting, preventing, and addressing fraud, abuse, and violations of our Terms of Service.
• To analyze usage trends and performance to develop new features and improve existing ones.
• To process transactions and manage your subscription or premium account status.

Sharing Data with Third Parties

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us with hosting, analytics, payment processing, customer support, and marketing. These partners are contractually bound to protect your data.
• Legal Compliance: When required by law, regulation, legal process, or governmental request, we may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for specific purposes with your explicit permission.

Data Protection

We implement a variety of technical and organizational security measures designed to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols and encryption of sensitive data at rest.
• Regular security assessments, vulnerability testing, and adherence to industry best practices.
• Access controls and authentication systems to restrict data access to authorized personnel only.
• Secure data center facilities with physical and environmental protections.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to responding promptly to any suspected data breaches.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Access and Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Opt out of marketing communications and certain types of data processing.
• Restriction and Objection: Object to or restrict processing of your data in specific circumstances.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies (Cookies)

Cool Meet uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function (e.g., login sessions).
• Performance Cookies: Help us understand how visitors interact with the Platform (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings.
• Advertising Cookies: Used to deliver relevant ads and measure ad campaign effectiveness.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Platform.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice within the Platform.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of Cool Meet after any modifications indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected]
Postal Address: Data Protection Office, Cool Meet Inc., 123 Connection Street, Suite 500, San Francisco, CA 94107, USA

We are committed to working with you to resolve any privacy-related issues promptly and fairly.